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Loan Processor

Position:  Loan Processor

Location:  Hillsboro, Ohio

Nature & Scope: The overall purpose of my job is to process and clear a loan file, order/process an appraisal, and provide excellent customer service.

Responsibilities Include:   

  • Loan Set Up and Compliance
    • Review and compile loan file that is received from a loan officer or broker in the appropriate stack order and process contents to Loan Policies of NCB, 
    • Investor Guidelines (FNMA), Mortgage Insurance Companies Guidelines and Federal Compliance Regulations. 
    • Once processing is complete, responsible for submission to underwriting for loan decision.  
    • Complete and send out all disclosures to borrowers (within in compliance regulations).  
    • Processes all change of circumstances on loan files.  
    • Assure loan files meet all Regulatory Compliance of RESPA, HMDA and TILA.   
  • Processing Loan Conditions
    • Review commitment letter issued by underwriting department.
    • Work directly with borrower and/or Loan Officer/Broker to obtain stated conditions.
    • Responsible to review the conditions and assure conditions meets the underwriter’s specification.
    • Update the loan application file and mortgage loan processing system with the updated condition from the borrower.
    • File is then re-submitted to the underwriting department for final review and sign off of conditions and clearing of the loan file.
    • Notify all party once a file is clear to schedule closing.     
  • Ordering and Managing Appraisals
    • Ordering and managing all local and national appraisal orders for 1st and 2nd mortgages.
    • Track appraisal statuses and follow up with the appraiser as needed.
    • Process all appraisal fee payments.
    • Document all appraisal information into the loan processing system.
    • Sending appraiser coop/condo questionnaires as requested.     
  • Pipeline Management
    • Attend pipeline meetings (as needed).
    • Manage loan files and conditions through encompass views.
    • Track communications from Loan Officers, Brokers, 3rd parties, etc. in the Loan Operation System.     
  • Customer Service
    • Assist in Loan Officer’s duties when Loan Officer is out of office, by directing customer’s to the Loan Officer handling their region.
    • Answer any questions throughout the loan process that a borrower or 3rd party may have.
    • Responding quickly to all customers inquires and route to staff members who can offer assistance.
    • Provide excellent customer service when answering Cooperative 800 Line, and assisting NCB receptionist duties in the main lobby.     
  • Miscellaneous
    • Responsible for requesting updated project approval information and settlement companies. All other duties as assigned.   

Minimum Qualifications:

  • One or two years of banking or equivalent experience required
  • Processing experience preferred
  • Mortgage experience preferred
  • General computer knowledge as well as experience in Microsoft Word and Excel
  • Proficient oral  and written communication skills
  • Exceptional organizational skills and ability to multi-task 
  • Ability to use the phone, fax machines, copiers, scanners and typewriter 
  • Ability to work in a timely fashion and learn new procedures quickly

If you would like to apply for this position, please submit your resume to ncbohjobs@ncb.coop.