Hillsboro, Ohio (April 23, 2008) — NCB, known for providing creative financial solutions tailored to meet the needs of its customers, has promoted Melissa Jenkins to Team Leader of Investor Compliance for the Ohio branch offices.
“We are thrilled to announce Melissa as Team Leader of Investor Compliance,” said Debra Shoemaker, Co-President of NCB Ohio. “She is a strong team player who is consistently exceeding our expectations. We are confident in her continued success here at NCB.”
In her new role, Ms. Jenkins will be overseeing the financial analytic team in Ohio. Additionally, she will be taking a lead role in the watch-list reporting process and managing the surveillance of the commercial real estate portfolio.
Ms. Jenkins joined NCB in 2005 as a Commercial Loan Specialist in the Servicing Department where she managed the daily operations of the Commercial Loan portfolio within the Servicing Department. In March 2006, she was promoted to a Financial Analyst focusing on cooperative financial statement analysis.
Prior to joining NCB, she worked at National Bank & Trust Co. as a Trust Operations Coordinator for almost seven years.
Ms. Jenkins is a graduate of Southern State Community College in Hillsboro, Ohio, where she received an Associates in Business Administration.
According to the independent research firm, R.S. Carmichael & Co, in a recently completed Customer Satisfaction Service Quality report, NCB ranks among the highest banks in superior service. A sampling of the results indicates that 94 percent of the Bank’s customers felt NCB met or exceeded their service expectations. Of this number, 88 percent were “highly satisfied” with the Bank and feel that their NCB relationship is “highly-valuable” and would be “highly-likely to recommend” the Bank. In addition, over two-thirds of these customers are likely to use NCB for future financial transactions. These positive comments, among others, are just some of the many reasons the Bank has experienced such great success in Ohio and on a national basis.
The Bank has grown significantly in Ohio over the past 12 years, increasing both its deposits and loan market share and implementing a long-term growth strategy to become a leading community bank in the state. The Bank offers commercial and personal banking services to NCB’s customers nationwide. NCB utilizes its deposit base to fund loan products, resulting in more competitive pricing for customers. Its primary focus is on mortgage banking services, merchant services, cash management and a wide variety of consumer products and services.
NCB is dedicated to strengthening communities nationwide through the delivery of banking and financial services, complemented by a special focus on cooperative expansion and economic development. Headquartered in Washington, DC, NCB also has offices in Alaska, California, New York and Virginia. In addition, NCB has a growing community banking network in southwestern Ohio. To learn more about NCB, visit www.ncb.coop.