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Head Teller-Fayetteville Branch

Position:  Head Teller-Fayetteville Branch

Location:  Fayetteville, OH

Nature & Scope:  Day to day management of teller staff including, but not limited to, scheduling, customer contact, opening new accounts, marketing, phone calls, teller issues that may arise, and handling customer problems or concerns.  Responsible for vault transactions including incoming and outgoing cash shipments, buys and sells.

Responsibilities Include: 

  • Head Teller Functions: Back up responsibility for security and safety the branch; Completion of monthly branch schedule; Utilize staff efficiently for all branch operations; Coordinate  monthly teller meetings; Complete monthly assistant manager/head teller checklist completely and accurately; Complete the branch manger monthly checklist in their absence; Responsible for random cash audits for each teller at the branch; Provide assistance to tellers with difficult customers or transactions; Maintain vault transactions and ensure balancing daily; Ensure ATM is filled with adequate cash/vault; Ensure cash orders are correct, timely, and accurate; Organization of teller lunch schedule; Track employee leaves of absence; Monthly benchmarking report and audit checklists; Ensure all new accounts are opened properly and verified timely for audit purposes; Promote team spirit with employees; Oversee staff performance as it relates to customer service to maintain satisfactory levels; Ensure customers are greeted properly by all staff / customer engagement; Wire Transactions; Contact customers for excessive overdrafts and complete documentation; Process charge off’s and complete documentation; Ensure all projects/assignments are completed timely and accurate; CD Maturity call lists/New Account Calls; Assist staff with questions/issues/concerns; Ensure all end of day processing is complete and accurate; Ensure all brochures are current and branch has an adequate supply (includes all supplies); Manage the office in the absence of the branch manager                
  • Teller Operations: Receive deposits/withdrawals and ensure that all accounts are properly processed; Explain available financial products and services; Complete documents for special services such as direct deposits, savings bonds, traveler’s checks, cash advances, gift cards etc.; Provide complete account information to customers in a timely manner; Open and maintain accounts offered by NCB, including IRA’s and provide detailed information on IRA accounts; Process safe deposit box transactions; Cross sell products and services to generate new business to existing/new/potential customers
  • Teller Functions:  Cash checks and process withdrawals or transfers, verify signatures and account balances; Receive checks and cash for deposit or payments, verify amount and examine checks for proper endorsement; Maintain cash supply within prescribed cash transfer slips, balance currency, coin and checks at the end of the day; Handle drive up transactions rotating with other tellers; Perform file maintenance, process account holds, filing and other duties as necessary; Assist in logging and processing night depository/ATM  transactions; Provide assistance in bank by mail transactions             
  • Policy, Procedures, Regulatory Compliance, Training: Complete training as assigned by Teller Operations Manager, or Compliance officer; Assist employees with max plan preparation; Ensure all employees have completed compliance classes  and are cross trained; Review and follow NCB policies and procedures; Be knowledgeable and up to date on all regulatory compliance issues as it relates to teller duties             
  • Miscellaneous Duties:  Backup assistance for end of day balancing; Backup ATM balancing for the branch; Change ATM/Debit Card pins; Represent NCB in a positive light to customers and at community events; Inform Branch Manger of any new or recurring customer or employee situation that needs attention; DR testing, approve timecards; Provide feedback on DNA and any issues/questions on the system; Other duties as assigned by my manager   

Minimum Qualifications:

  • Two years prior banking experience including customer service experience required
  • Management experience preferred
  • Basic knowledge of deposit compliance/policies and procedures
  • Exceptional customer service skills
  • Vast knowledge of computer functions/programs
  • Ability to multitask
  • Excellent communication skills - written and oral
  • Knowledge of loan products and payments preferred

If you would like to apply for this position, please submit your resume to ncbohjobs@ncb.coop.