Credit Union

Credit Union Customer Resource Page

Thank you for working with NCB.

Please use this customer resource page to access due diligence items, applications and frequently asked questions.

For those customers sending and receiving documents, please use the Credit Union customer portal. CU Document Portal

Correspondent Banking

Email: correspondent_services@ncb.coop

Phone: (877)393-4176 (Opt3) or (800)322-1251 ext. 6097

Customer Sales

Bill Stewart
Senior Vice President, CU Market Leader
Email: wstewart@ncb.coop

Art Wood
Vice President, Southeast Region
Email: awood@ncb.coop

FAQs For

CU Correspondent Banking Customer

If your account settlement balance is negative at the end of the day, a draw will automatically post to this account to cover your daily settlement items, up to the line’s maximum limit, and bring the account balance up to $0.00.

At the end of the following day, if the settlement account’s balance is sufficient to pay off the draw, we will automatically pay off the loan. If the balance is positive, but not sufficient to fully pay off the draw, we will apply the available balance towards the loan amount.

Draws must be paid off within two business days following the date of the initial draw.

Accrued interest on loans is due quarterly.

NCB’s Bid Line of Credit is similar to a term loan. Credit unions complete a draw request form and choose the date and amount of the distribution, and the maturity date (up to 31 days).

NCB will automatically post the funds from the draw into the credit union’s settlement account and will automatically withdraw the necessary funds from the settlement account to repay the loan on the maturity date you chose.

Principal and accrued interest is due at maturity.

To request a draw, please complete and sign this form and email it to CBbidline@ncb.coop. If your request is for same day processing, the completed form must be received prior to 1:00 EST.

FDIC account insurance of up to $250,000 applies to credit union deposit accounts.

The due diligence library on this portal site has the documents most credit unions need. If you would like additional information, please contact your relationship officer or correspondent_services@ncb.coop.

NCB offers two options to meet the wire needs of the credit unions. You may discuss which wire option best suite your needs with your relationship officer:

Web Wire Services, utilizing hard security tokens and featuring international wires
Call-in Pin Wire Services, utilizing security pin number

If your credit union is joining NCB’s correspondent banking program, your assigned transition liaison will coordinate your training on NCB’s online banking application, Treasury 24/7, and the wire and other systems that you selected.
If you are a new credit union employee, new to your position, or just need a refresher, please contact your relationship officer or correspondent_services@ncb.coop to request a free training session.

Yes, NCB offers credit unions with the option of restricting the destination of wires from an NCB account by limiting outgoing wires to destinations previously created by a wire template.

Please contact your relationship officer or wireservices@ncb.coop for more information.

Yes, NCB offers ACH services as a sending and receiving point to the Federal Reserve Bank and ACH settlement from your Fed statement activity to your settlement account at NCB.

Credit unions utilizing their core system may send their ACH files directly to the Federal Reserve Bank and direct the settlement to NCB or you may use NCB as your sending and receiving point to the Federal Reserve Bank if your core processing system can create a NACHA formatted ACH file.

Credit unions that utilize NCB as their sending and receiving point may upload and download their live ACH files to NCB via a secure FTP folder.

FAQs For

Credit Union Deposit Customers Only

FDIC account insurance of up to $250,000 applies to deposit accounts.

Yes, leagues and CUSOs with treasury management services with NCB may obtain lines of credit subject to underwriting review and approval.

Please inquire with your relationship officer for more details.

The due diligence library on this portal site has many of the documents most customers need. If you would like additional information, please contact your relationship officer or comcashmgt@ncb.coop

NCB offers three options to meet the wire needs of the credit unions, leagues and CUSOs. You may discuss which wire option best suite your needs with your relationship officer.

Treasury 24/7 Online Banking Wire Services, utilizing soft security tokens
Web Wire Services, utilizing hard security tokens and featuring international wires
Call-in Pin Wire Services, utilizing security pin number

Yes, credit unions with only a money market or other deposit account that just wish to view account balances and access monthly statements may utilize NCB’s free DNA Web for Business online banking platform.

You may discuss your best option with your relationship officer or by emailing onlinebanking@ncb.coop

If your league or CUSO is joining NCB’s treasury management program, your assigned transition liaison will coordinate your training with NCB’s online banking application, Treasury 24/7, and the wire and other systems that you selected.

If you are a new employee, new to your position, or just need a refresher, please contact your relationship officer or comcashmgt@ncb.coop to request a training session.

Yes, NCB offers credit unions with the option of restricting the destination of wires from an NCB account by limiting outgoing wires to destinations previously created by a wire template.

Yes, you can set up ACH access through our Treasury 24/7 online banking platform and originate single ACH entries or re-occurring templates.