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NCB Updates

In our current environment, cooperation and working together has never been more critical. We are proactively taking steps to protect the health and well-being of our employees, customers, and community.


Mortgage Customers

Having difficulty making your mortgage payments?  Contact our Homeowner’s Assistance Team at 1-800-322-1251, ext. 9995, via e-mail at Risk_OH@ncb.coop, or complete and return the form below to Risk_OH@ncb.coop. 

Mortgage Assistance Form

Co-op Housing, HOA and CRE Customers

If your business has been impacted, please review the form below and send the required information to your asset manager so that NCB can review the hardship request.

Loan Hardship Request Forms: 

Co-op Housing Loan Hardship Form
Condo_HOA Loan Hardship Form
CRE Loan Hardship Form 


Lockbox Customers

NCB is operating with no customer disruption. Staff is available Monday through Friday from 9 am - 5 pm EST. Like many of you, most of our staff is working remotely and we are taking advantage of our digital infrastructure to help limit in-person meetings. Please continue to contact lockbox support for daily operational requests.


Commercial Business Customers

If your business has been impacted, please contact your asset manager or loan officer to discuss your hardship request.



Contact NCB