Having difficulty making your mortgage payments? Contact our Homeowner’s Assistance Team at 1-800-322-1251, ext. 9995, via e-mail at Risk_OH@ncb.coop, or complete and return the form below to Risk_OH@ncb.coop.
Co-op Housing, HOA and CRE Customers
If your business has been impacted, please review the form below and send the required information to your asset manager so that NCB can review the hardship request.
Loan Hardship Request Forms:
If your business has been impacted, please contact your asset manager or loan officer to discuss your hardship request.
Consumer and Branch
Effective Monday, March 23, 2020, NCB will temporarily close the branch lobby to foot traffic. The drive-thru will remain open and in-person appointments may be made by calling (937) 393-4246. Our drive-thru hours are: 8:30 am-6:00 pm Monday – Friday and 8:30 am-2:00 pm on Saturday.
We encourage consumers to utilize online banking and NCB's mobile banking services.
NCB is operating with no customer disruption. Staff is available Monday through Friday from 9 am - 5 pm EST. Like many of you, most of our staff is working remotely and we are taking advantage of our digital infrastructure to help limit in-person meetings. Please continue to contact lockbox support for daily operational requests.